Terms of Use

By using the Grafta app you agree to the terms below. If you do not agree, do not use the app. Turkish version: Kullanım Koşulları. If the two versions differ, the Turkish version prevails.

1. The service

Grafta is a preview and personal tracking app for people who are considering, or have had, a hair, beard, mustache or eyebrow transplant. It produces an approximate graft estimate from a photo, creates an illustrative AI preview and helps you track your recovery.

Clinics. You can send consultation requests to clinics and connect with your clinic through the app. Grafta does not recommend or endorse clinics and does not guarantee their services; it charges you nothing to pass on your request. Any agreement, price and treatment are solely between you and the clinic.

2. Account

• You can use the app without creating an account, in a guest session. You may link Apple or Google sign-in at any time; with a linked account you can reach your data and credits from other devices.
• You must be over 13 to use the app; if you are under 18 you need the consent of a parent or guardian.
• You are responsible for the security of your account and for activity carried out through it.
• You can permanently delete your account from within the app at any time.

3. Credits and purchases

• Analysis, the recovery diary, the care plan, learning content, clinic requests and the hair coach are free; daily usage limits apply to prevent abuse (e.g. 20 analyses and 5 coach questions per day). Generating an AI preview or 12-month progress images uses credits: a single preview costs 1 credit (1 credit per style if you choose 3 styles) and the 12-month progress costs 3 credits. The cost is shown on the button before you start.
• An account signed in with Apple or Google receives a one-time gift of 1 credit on its first sign-in. Guest accounts do not receive it; it is given once per account (it is not repeated if the account is deleted and the same identity signs in again) and cannot be exchanged for cash or transferred.
• Credits are bought as one-time in-app purchases through the App Store or Google Play. Credit packs are not a subscription: there is no automatic renewal and no recurring charge. The current price is shown on the purchase screen and on the store page.
• Payment is charged to your App Store or Google Play account when you confirm the purchase.
• Credits you buy do not expire and are consumed when used; used credits are not refundable and cannot be exchanged for cash. If a generation fails because of a technical error or is rejected by the safety check, the credit spent on it is automatically returned to your balance.
• Refund requests are subject to the refund policy of the store you bought from (Apple or Google). Credits from a purchase refunded by the store are deducted from your balance.
• Credits belong to your Grafta account. If you use the app as a guest without linking Apple or Google sign-in, you may lose access to your credits if you delete the app or change devices; we recommend linking your account to keep them.

4. Your content and community rules

• The photos you upload and the content you write belong to you. We process them only to provide the service to you (see the Privacy Policy).
• The community feature is not available in the current version; the community rules in this section apply once it is.
• When posting in the community area you may not share other people’s photos, insults, harassment, hate speech, misleading health claims or advertising.
• Community posts are screened automatically before they are published; posts found to break the rules are not published.
• Reported content is reviewed; a post that receives three separate reports is hidden automatically until the review is complete. Violations may lead to restrictions on the account’s AI features and messaging.
• You can block other users and report content.

5. Prohibited use

• Reverse engineering the service, abusing it with automated tools or overloading it,
• Uploading another person’s photo without their permission,
• Trying to generate sexual, explicit or violent content, or content involving minors, with the preview or the hair coach (such requests are rejected, and after repeated rejections in a short time the feature is paused temporarily),
• Attempting to circumvent the credit system or usage limits by fraudulent means,
• Using the service for unlawful purposes.

If these rules are violated, your account’s AI features and messaging may be restricted.

AI safety and reporting

You can report AI outputs and patient–clinic messages using Report in the app. Reports are reviewed within 24 hours. If a violation is found, the relevant account’s AI features and messaging may be restricted. Users can block each other. If your sign-in identity is retained after deleting your Grafta data, moderation restrictions and blocks placed on you by others are retained to prevent abuse. If your sign-in identity is retained, reports submitted about you by others are also retained to prevent abuse; free-form personal text in these records is cleared. A reported translation is retained for review as the user's statement of the text they saw.

You must not request child sexual abuse material, explicit sexual content, harassment, hate, or content that encourages violence. Coach inputs and replies, preview input photos and generated previews are automatically screened; inappropriate content is rejected. Repeated rejections may trigger a temporary cooldown, and abuse may lead to account restrictions on AI features and messaging. Unscreened generation is not provided when screening fails.

To report an AI output, appeal a restriction or ask for support, email [email protected]. The coach rejection log keeps only the time and rejection reason linked to your account; rejected text is not written to this log. A rejected preview's processing record keeps only the time, the rejection reason and the generation settings; the photo path is not written to it. These records are deleted with your account; see the Privacy Policy for details.

6. Limitation of liability

The service is provided “as is”. We are not responsible for the consequences of decisions you make based on the estimates and previews in the app. To the maximum extent permitted by applicable law, we are not liable for indirect damages. Your statutory consumer rights are not affected.

7. Changes and termination

We may update these terms; we will announce material changes in the app. Continuing to use the service means you accept the updated terms. You can end this agreement at any time by deleting your account.

8. Governing law and contact

These terms are governed by the laws of the Republic of Türkiye. For questions and requests: [email protected]